Refund Policy

Effective Date: July 31, 2026

GyftVoucher ("we," "us," or "our") strives to provide a seamless and satisfying experience. However, due to the nature of our business—selling digital goods such as gift card voucher codes, digital subscriptions, and digital downloads—our refund policy is inherently limited. This policy outlines when and how refunds are processed.

1. Scope of Policy

This Refund Policy applies to all purchases made on the GyftVoucher website and platform. By making a purchase on GyftVoucher, you agree to the terms outlined in this policy.

2. Digital Gift Cards Refund Policy

Because digital gift card codes are revealed instantly upon purchase and cannot be "returned," specific rules apply:

• Non-Refundable Once Delivered: Once a gift card voucher code has been revealed, emailed, or otherwise delivered to you or your intended recipient, it CANNOT be refunded.
• Invalid or Used Codes: If a voucher code is found to be invalid or already used at the exact time of delivery, please contact us immediately. We will investigate the issue with the respective brand or issuing partner. If verified as a fault on our end or the issuer's end, we will issue a replacement code or a full refund within 7 business days.
• Pre-Delivery Cancellations: If you request a cancellation before the voucher code is generated or delivered, a full refund will be processed within 3-5 business days.
• Brand-Specific Terms: GyftVoucher acts as a marketplace. The specific terms and conditions of the brand issuing the gift card also apply, and they may have their own restrictions regarding validity periods and usage.

3. Premium Subscription Refunds

Our premium subscription services are subject to the following refund terms:

• Within 24 Hours: If you cancel a new premium subscription within 24 hours of the initial purchase, you are eligible for a full refund, provided you have not excessively used the premium features.
• After 24 Hours: No refunds are issued for subscription fees after 24 hours from the purchase time. However, you can cancel your subscription, and it will remain active until the end of your current billing period.
• Auto-Renewal: You can cancel auto-renewal at any time through your account settings to prevent future charges.

4. GV Toolkit™ Digital Products

The GV Toolkit includes digital downloads such as AI prompts, templates, guides, and courses.

• Non-Refundable: Due to their digital format, these products are non-refundable once they have been downloaded or accessed.
• Defective Files: If a digital product file is corrupted, defective, or inaccessible, please contact support. We will provide a working replacement or a full refund.

5. GyftCoins

GyftCoins are our platform's loyalty rewards currency.

• GyftCoins have no cash value and cannot be redeemed for cash or refunded.
• If an order purchased using GyftCoins is eligible for a refund, the GyftCoins used will be credited back to your account.
• Unused GyftCoins remain in your account subject to our Terms of Service regarding expiration.

6. Corporate & Bulk Orders

For B2B, corporate, and bulk purchases:

• Custom refund terms may apply as outlined in your specific corporate agreement or invoice.
• Please contact support@gyftvoucher.com directly for any corporate refund requests.

7. How to Request a Refund

To request a refund for an eligible item, please follow these steps:

1. Email our support team at support@gyftvoucher.com.
2. Include your Order ID, the email address associated with your account, and a clear reason for the refund request.
3. Attach any relevant evidence, such as screenshots of error messages or invalid codes.
4. Our team will review your request and respond within 24-48 hours.

Approved refunds will be processed back to the original payment method used for the transaction.

8. Refund Processing Timeline

Once a refund is approved and initiated by GyftVoucher, the time it takes to reflect in your account depends on your original payment method

9. Exceptions & Non-Refundable Items

For clarity, the following items are strictly non-refundable under any circumstances (unless proven defective at the time of delivery):

• Gift card codes that have been used or redeemed.
• Downloaded or accessed digital products from the GV Toolkit.
• Purchased or earned GyftCoins.
• Promotional items, free gifts, or items purchased with promotional credits.

10. Dispute Resolution

If you are dissatisfied with a refund decision, please contact our support team to request an escalation. We strive to resolve all disputes amicably. All matters relating to refunds are governed by the laws of India, and subject to the exclusive jurisdiction of the courts in India as detailed in our Terms of Service.

11. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: support@gyftvoucher.com

Website: www.gyftvoucher.com